Questions about the Pocket Friends Backerkit campaign?
This shop is made possibly by the lovely folk at White Squirrel! They help manage everything so I can focus on creating goods!
If you need to get in touch with me, Nao Romero, directly, you can contact me through my website's contact form below.
Frequently Asked Questions
What is this store's return and exchange policy?
If the item you purchased arrives broken or damaged, please contact us.
We do not offer cancellations, refunds, or returns.
How do you handle pre-orders?
We hold the entire shipment until all items are available to be shipped. If you would like us to ship your pre-ordered items separately, please let us know with a note on your order.
Something is wrong with my order!
Oh no! Please message us through our Contact page and we will do our best to make it right!
Do you accept orders placed outside of the U.S.?
Yes we do! Please be advised that shipping costs are considerably higher, and unfortunately that is beyond our control. All duties and import costs are the responsibility of the customer.
Other Questions
Do you offer wholesale?
Yes! You can find us on Faire!
Do you do collaborations?
If you are interested in collaborating with us then send us a message at naomiromero4@gmail.com.
Do you offer commissions?
It depends.. ! Be sure to follow the newsletter to keep up to date on commission openings.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.